Privacy Policy

TIMO website is designed to inform and encourage you, enabling you to make informed decisions about your health. It is crucial to remember that this website is a source of information and should not be used as a replacement for medical advice, diagnosis, or treatment.

We are committed in providing a transparent and seamless experience for our valued customers. Our policies are designed to ensure that your experience with us is both convenient and secure. Please take a moment to familiarize yourself with our key policies, including our Return and Refund Policy and Delivery Policy. To receive more information from us, please carefully read the Privacy Policy before providing us with your contact information. Other than that, please read the Return and Refund Policy and Delivery Policy to familiarize yourself with our procedures regarding product returns, refunds, and the details of our delivery process.

Contact Us

If you have questions, concerns, or requests related to the policies, please contact us at info@biofactlife.com or visit Contact Us page.

Our dedicated team will respond to your inquiries promptly and assist you in managing your preferences and information.

Privacy Policy

Welcome to TIMO website operated by Biofact Life Sdn. Bhd. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

Information We Collect

  • Personal Information: We may collect your name, phone number, email address, shipping address, or payment details when you interact with us via Contact Us form or place an order.

How We Use Your Information

  • We use your personal information to process and fulfill your orders, including shipping and payment processing.
  • We may use your contact information to communicate order updates, delivery information, promotional offers, and other relevant updates.

Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment gateways, and regular security assessments.

Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering orders.

Your Choices

You have the right to control the ways in which we communicate with you and use your personal information. Here are your options:

  • Access, Correct, or Delete Your Information: You have the right to access, correct, or delete any personal information we hold about you. If you would like to review or update your information, please contact us using the contact details provided below.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you of any significant changes and obtain your consent if required.