Delivery Policy

At Timo, our goal is to ensure a smooth and reliable delivery process for all your orders. Please review our delivery policy to understand how we handle shipping and delivery.

  1. Shipping Methods:

We offer a standard shipping method to deliver your orders safely to your chosen address. This method is designed to provide a balance between timely delivery and cost-effectiveness.

Please keep in mind that the estimated delivery timeframes are just that—estimates. The actual delivery time may vary based on factors such as your location, the processing time for your order, and any unforeseen circumstances like inclement weather or holidays.

  1. Order Processing:

Once you place an order with us, our team gets to work promptly. We aim to process all orders within 1-2 business days, preparing them for shipment.

  1. Shipping Costs:

The shipping cost for your order is determined based on factors such as the destination address, the size and weight of your items, and the shipping method selected. You can view the shipping cost during the checkout process before finalizing your purchase.

  1. Tracking Your Order:

Once your order is shipped, we will provide you with a tracking number via email. This tracking number allows you to monitor the progress of your package as it makes its way to your address. Please allow a short time for the tracking information to be updated after receiving the email.

  1. Address Accuracy:

To ensure a successful delivery, it’s crucial to provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses. Please double-check your information before finalizing your order.

  1. Delayed or Lost Shipments:

While rare, shipping delays or unforeseen incidents can occur. If your shipment is delayed or goes missing, please reach out to our dedicated customer support team. We will work diligently to address the situation and keep you informed about the status of your order.

  1. Delivery Confirmation:

Once the tracking information indicates that your package has been delivered to the address you provided, the delivery is considered complete. Please ensure that you promptly retrieve your package to prevent any potential issues with lost or stolen items after delivery.

  1. Returns Due to Non-Delivery:

If a package is returned to us due to an incorrect address or non-delivery, we will contact you to arrange for reshipment. Additional shipping fees may apply in such cases.

  1. Contact Us:

If you have any questions or concerns regarding our delivery policy or any aspect of your order, please don’t hesitate to contact our customer support team at onlinesale@biofactlife.com. We’re here to assist you.